Last updated: October 11, 2026
We want you to love your GladGifted order. Because many of our products are made to order and personalized just for you, please read this policy carefully before purchasing.
1. Personalized and Made-to-Order Items
Personalized items (products with custom names, text, dates, photos, or designs) are made specifically for you and cannot be resold. For this reason, we do not accept returns or exchanges on personalized items for change of mind, wrong size chosen, or errors in the text or images you provided.
Please double-check spelling, dates, photos, size, and color in the preview before placing your order.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or is not the item you ordered, we will make it right with a free replacement or a full refund, at your choice.
- Contact us within 30 days of delivery at contact@gladgifted.com.
- Include your order number and clear photos of the item and the problem (and the packaging, if damaged in transit).
- In most cases you will not need to send the item back.
3. Non-Personalized Items
Non-personalized items may be returned within 30 days of delivery if they are unused, unwashed, and in original condition with tags and packaging.
- Email contact@gladgifted.com to start a return. Items sent back without a confirmed return request will not be accepted.
- Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.
- Original shipping charges are non-refundable.
4. Order Cancellations and Changes
Orders go into production quickly. You may cancel or change your order within 12 hours of placing it by emailing contact@gladgifted.com. After production has started, we cannot cancel or change the order.
5. Lost or Delayed Packages
If your tracking has not updated in 7 days, your order has not arrived within the estimated delivery time, or your package is marked delivered but you did not receive it, contact us and we will work with the carrier to locate it. If it cannot be found, we will send a replacement or refund. Please make sure your shipping address is correct; we are not responsible for orders shipped to an incorrect address provided at checkout.
6. Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund. We will email you when your refund has been processed.
7. Questions
If you have any questions or concerns, please contact us before opening a dispute with your bank. We respond to all inquiries within 1 to 2 business days.
Email: contact@gladgifted.com