Frequently Asked Questions
Ordering & personalization
How do I personalize my gift?
On each product page, fill in the personalization fields (names, dates, messages, or a photo upload where available) before adding the item to your cart.
Will I see a preview before it’s printed?
Many products show a live preview as you type. We print exactly what you enter, so please check spelling and dates carefully.
What kind of photo should I upload for a pet portrait?
A clear, well-lit photo where your pet’s face is fully visible works best. Avoid blurry, dark or heavily filtered images.
Can I change my order after placing it?
Yes, if it hasn’t gone into production yet. Contact us right away with your order number and the changes you need.
Shipping
How long will my order take?
Most orders are made in 2–5 business days, then shipped. Delivery to the US typically takes 3–7 business days after that. See our Shipping page for other countries.
Will my gift arrive before Christmas?
Holiday weeks are the busiest time of year for us and for carriers, so we recommend ordering as early as you can. See our Shipping page for current estimates.
Can I ship directly to the recipient?
Yes. Just enter their address at checkout. Prices are never included in the package.
Do you ship internationally?
Yes, we ship to the US, Canada, the UK, Europe, Australia and New Zealand. Customs fees, if any, are paid by the recipient.
How do I track my order?
You’ll get an email with a tracking number as soon as your order ships.
Products & care
Are the mugs dishwasher and microwave safe?
Yes. For the longest-lasting print, we recommend hand washing.
Do prints come framed?
No, prints come unframed so you can choose a frame that suits your space. They fit standard frame sizes.
How do your sweatshirts fit?
They are a unisex fit. Order your usual size for a relaxed fit, or size up for an oversized look. Check the size chart on each product page.
How should I wash my sweatshirt?
Turn it inside out, machine wash cold, and tumble dry low or hang dry. Don’t iron directly on the print.
Returns & problems
Can I return a personalized item?
Personalized items can’t be returned for change of mind, but if your item arrives damaged, defective or printed incorrectly, we’ll replace it or refund you. See our Returns & Exchanges page.
My item arrived damaged. What do I do?
Contact us within 30 days of delivery with your order number and a photo of the issue, and we’ll make it right.
Payments & discounts
What payment methods do you accept?
All available payment options are shown at checkout.
Can I use more than one discount code?
Only one discount code can be used per order.
Still have a question?
Reach out through our Contact page and we’ll get back to you as soon as possible.